Easystay Reservations Policy:
Valid Credit Card details are required for all bookings. One night's accommodation will be charged when booking your accommodation, the balance is payable upon arrival.
No-shows will be charged 1-night's accommodation, and the remainder of their reservation will be cancelled.
Easystay Cancellation Policy:
Easystay operates a 48-hour cancellation policy. Cancellations may be made free of charge (except for Non-Refundable Special Deal Rates - see below) outside of 48 hours before the beginning of your day of arrival. Within this time period, 1 night's accommodation will be charged.
Extended cancellation policies:
Extended cancellation policies apply during Special Event Dates.
Group booking cancellation policies:
Please discuss with Easystay regarding Group booking cancellation policies when making your Group reservation.
A pre-authorisation bond of $100 per stay will be charged to your credit card upon check-in, and will be released back to your card after check-out. Depending on your bank, release may take several days. We do not accept cash bonds or cash payments.
Online Special Deal Rates:
Easystay's Online Deal Rates have been heavily discounted, and require full payment at the time of booking. These rates are non-refundable - no changes, cancellations or refunds are available on Online Special Deal Rates. Easystay recommends that travel insurance be purchased.
Selected times throughout the year are classified as Special Events Dates. These include Melbourne Cup, Grand Prix, New Years Eve, AFL Finals, selected additional major events in Melbourne. During these periods we will require the total amount of your stay to be fully paid in advance at the time of booking. Cancellations on Special Event Dates will be accepted up to 14 days prior to arrival.
* Easystay accepts Money Orders, Bank Cheques and Personal Cheques (for deposits only) as long as they are received within 7 days of the booking being made, and at least 7 days prior to arrival date. Cheques must clear prior to your arrival.
* Visa, Mastercard, Bankcard, American Express and Diners Cards are accepted both for deposits and as payment during your stay.
* Visa Debit, Mastercard Debit and Eftpos are accepted but are treated as cash; a bond will need to be paid.
Your payment is secured via a Thawte 128 Bit Encryption when booking via our Online Booking Engine. An internal firewall, encryption and Linux servers ensure that your details are kept safe.